The shipping company said you already got the parcel with signed proof. (I was trying to send a replacement to you which could be sent from your country , it can be arrive quickly, but you just wanted the payment back, and you said already had one...） We have purchased shipping insurance for this shipment. However, the courier company insists that the package was personally signed for by the buyer. They maintain that the package was not lost and have also provided delivery proof—therefore, the insurance company cannot offer us reasonable compensation. We do not deny that what you are saying is true, but the courier company has also provided evidence that they delivered the goods to the destination. So, one of the two parties must be lying; as for whether the shipment was actually delivered to your destination as claimed, we have no way of knowing for sure. For this reason.